PRE-ORDERS

At Hello Trader all of our furniture pieces are custom made to order unless it is in stock. 

For all pre-orders there is a lead time. The wait time will vary for most items dependant on what stage we are at with our manufacturing schedules. 

Our Elm Collection has a lead time of 10-20 weeks.

Alternative Collections have a lead time of 8-14 weeks.

Contact info@hellotrader.com.au if you would like a more accurate time of arrival for your order.

Aside from the necessary time it takes for our artisans & makers to handcraft your item, it then takes 4-5 weeks for the shipping of the container to arrive at our warehouse.

In the seldom event the shipment is delayed impacted by weather, customs processing and shipping authorities. Such events are outside our control and we are unable to expedite individual order refunds. 

Please note: Once your pre-order is made we cannot offer a refund due to the above circumstances. As each item is made to order. 

Delivery time to customers depends on the item purchased (large items are moved via removalist companies and subject to their schedules), your location and other such factors. Due to this, we are unable to provide exact delivery dates but can give you an estimated timeframe.  Usually 1-2 weeks from the time your order is ready to be dispatched from our warehouse. 

All shipping needs to be paid in full before we can book the removals/courier to collect your order.

We will be in contact with you once your order is ready to be dispatched from our warehouse.