DELIVERY + SHIPPING

** Shipping delays
We are currently experiencing minor shipping delays for all orders placed from September - December. It is our priority to keep our customers up to date.

Standard Delivery

  • Standard Australian delivery on small orders from $9.95 3-5 business days
  • In store pick up: You will be contacted when your order is ready for collection. It would be greatly appreciated if your order is collected within 2 business days

*Please note that orders being shipped to remote areas may require additional postage costs

PLEASE NOTE WE DO NOT SEND TO PO BOX

Please allow 1-2 business days for your order to be dispatched

Oversized/Bulky Items

  • If you have purchased an oversized/bulky item you will be contacted with a shipping invoice to pay shipping based on the size, weight and delivery location. Please note delivery to SA, Wa & Tasmania can take up to 4 weeks for delivery 
  • Please note: Once once you have purchased your item you are obliged to pay for shipping even if you haven't got a quote yet before ordering.
  • Please contact us for a quote if you would like to purchase an oversized item
  • Large orders take approximately 2 working days to dispatch from our warehouse.
  • Warehouse pick up: You will be contacted when your order is ready for collection. 

Organising your own courier for bulky goods? Please note: we cannot accept couriers to pick up oversized items from our warehouse. We can only accept a specialised removal company to collect due to the fragility to our items which can only be handled by human hands - not machinery/conveyor belts like big courier companies. 

All orders dispatched through our logistics company is covered by insurance. In the seldom even damages occur a full replacement will be offered. 

  • For customers who wish to use their own shipping Hello Trader will not be responsible for any damages or replacement this is the responsibility of the customer & logistics company. 

    We aim to get your order to you as quickly as possible, purchases made Friday and over the weekend or on a public holiday will be posted on the next business day.

    Please allow a minimum of 24hours working days for a shipping quote to be sent out. Oversized goods will be dispatched within 1-2working days after your shipping quote has been received and accepted

    Shipping to SA & WA will incur a minimum of 2-3 weeks transit time to arrive at destination from our warehouse. Shipping costs exclude insurance, if you wish to purchase additional insurance cover our team will assist with a quote. 

    International shipping

    Small orders only. Contact us for a quote

     

    In Store Pickups

    You will be contacted via email when your order is ready to collect in store.