DELIVERY + SHIPPING

Standard Delivery

  • Standard Australian delivery to QLD, NSW, & VIC  on small orders is approximately 3-4 business days once your order has been dispatched. Please allow up to 10 business days for delivery to SA, WA & Remote areas. 
  • In store pick up: You will be contacted when your order is ready for collection. It would be greatly appreciated if your order is collected within 2 business days

*Please note that orders being shipped to remote areas may require additional postage costs

PLEASE NOTE WE DO NOT SEND TO PO BOX

Please allow 1-2 business days for your order to be dispatched

Oversized/Bulky Items
  • If you have purchased an oversized/bulky item you will be contacted with a shipping invoice to pay shipping based on the size, weight and delivery location. Please note delivery to SA, Wa & Tasmania can take up to 4 weeks for delivery 
Please note: Once once you have purchased your item you are obliged to pay for shipping even if you haven't got a quote yet before ordering.
  • Please contact us for a quote if you would like to purchase an oversized item
  • Large orders take approximately 2 working days to dispatch from our warehouse. However we work with specific removals companies that pickup from our warehouse once a week on a Wednesday. This applies for all order being sent interstate.

  • All orders dispatched through our logistics company is covered by insurance. In the seldom even damages occur a full replacement will be offered. 

  • For customers who wish to use their own shipping Hello Trader will not be responsible for any damages or replacement this is the responsibility of the customer & logistics company. 
  • Warehouse pick up: You will be contacted when your order is ready for collection. 

Organising your own courier for bulky goods? Please note: we cannot accept couriers to pick up oversized items from our warehouse. We can only accept a specialised removal company to collect due to the fragility to our items which can only be handled by human hands - not machinery/conveyor belts like big courier companies. 

All orders dispatched through our logistics company is covered by insurance. In the seldom even damages occur a full replacement will be offered. Please note: Once your order leaves our warehouse it is the removals responsibility of your goods to deliver without damages. Please check your order before on delivery for any damages. Any damages will need to be sent directly to the removals company and will need to be done by you directly as the customer. Please notify us immediately for any damages and we send the details to you to liaise with the logistics team for a claim.

For customers who wish to use their own shipping Hello Trader will not be responsible for any damages or replacement this is the responsibility of the customer & logistics company. 

Please allow a minimum of 24hours (on work days) for a shipping quote to be sent out. Oversized goods will be dispatched within 1-2working days after your shipping quote has been received and accepted

Shipping to SA & WA will incur a minimum of 2-3 weeks transit time to arrive at destination from our warehouse. Shipping costs exclude insurance, if you wish to purchase additional insurance cover our team will assist with a quote. 

International shipping

Small orders only. Contact us for a quote

 

In Store Pickups

You will be contacted via email when your order is ready to collect in store.