DELIVERY, SHIPPING & PICK UP

Standard Delivery

• Please allow 1-3 business days for your order to be dispatched if your item is currently in stock.
• Standard Australian delivery to QLD, NSW, & VIC  on small orders is approximately 2-4 business days once your order has been dispatched.
• Please allow up to 10 business days for delivery to SA, WA & Remote areas

Please note: Once once you have purchased your item you are obliged to pay for shipping this item.  Hello Trader does not cover the cost of shipping your item to you, unless otherwise agreed.

• Please contact us at info@hellotrader.com.au for a quote if you would like to purchase an oversized/bulky item. These include Buffets, Dining Tables, Cabinets and large benches.
• If you have already purchased an oversized/bulky item you will be contacted with a shipping invoice to pay shipping based on the size, weight and delivery location. 
• Large orders can take approximately 2 working days to dispatch from our warehouse. We work with external removal and delivery companies that pickup from our warehouse and times can vary.
• Oversized orders will generate a quote once you have added your address at the time of checkout. Some postcodes/regional areas will state 'Contact Us For A Shipping Quote'. 

8.1 Delivery dates and times are not guaranteed. No service apart from the same day service includes a guarantee. Transit times quoted are issued as a guide only.

8.2 Transit times quoted are calculated from once collection is made and the consignment is in Transit.

8.3 Deliveries are made on Working days only.(local public holidays excluded).

8.4 Please be advised that Hello Trader does not track parcels and as such, it is the responsibility of the customer to track their own parcels and to advise us if there are any problems. Tracking is available through our web site or by contacting our Customer Service department. Tracking is available up to a period of 12 weeks from sending. After that stage the tracking number may be re allocated to a new shipment.

8.5 Your item can be tracked online. In the event that your parcel is automatically returned by the Carrier, you can contact our office prior to the return rectify any issue. Once returned, any return charges that are due must be paid by the person that placed the order. The order will not be refunded and the item will not be re-shipped free of charge. The return completes the agreed contract. Tracking is therefore essential to potentially aid delivery and prevent any return and associated costs.

8.7 Hello Trader can only deliver to a full street address. We cannot deliver to a PO Box or Australia Post Parcel Locker. If a Consignment has to be returned for this reason, no refund will be given and return freight charge will be applicable.

8.8 Deliveries will be made to the address on the Consignment however; this does not apply to large complexes such as hospitals, hotels, universities etc. Deliveries to such locations will be left at reception, despatch, mailrooms etc. The drivers will not deliver to individual departments or block numbers.

8.9 A telephone number for the receiver is required for each Consignment (for example, so that the receiver can be contacted in the event of an address query).  Hello Trader will not re-ship or refund any returned item where a telephone number has not been provided and the Carrier has been unable to arrange delivery.

8.10 Deliveries can be made any time up until 5.30pm on weekdays only (Monday to Friday).

8.11 1-3 delivery attempts will be made for each Consignment depending on the service selected. If unsuccessful, the Consignment may be returned to the sender without further notice.(Return charges apply)

8.13 Our services are generally offered “door to door”. This means that we will arrange for a collection from one address and deliver to another address (as addressed on the label) and gain a signature on delivery unless an ATL service has been selected. If the Consignee is not available, goods may be left with a neighbour (ATL) or alternatively to a collection point (Service Dependent). Please note that a small proportion of residential addresses domestically & internationally are classified as a 'Driver release area'. This is where the area is deemed 'safe' and the driver is able to leave the goods out of sight and out of weather conditions. Please check the delivery postcode with our Customer Service team prior to sending.


8.14 Please note, the Proof of delivery is only kept for up to three months after delivery. Hard copy Proof of Delivery will be charged at $10.00 per item + GST.

8.15 Please note, we cannot guarantee to stop/return any item once in transit, although we will try to do so if requested. Charges may apply.

The following process is taken upon delivery:

1) Knock on the door as usual and step back  (as far back as safe)

2) They will wait for the occupant to come to the door and greet them as usual

3) They will then ask for the recipient's name, sign the scanner with 'ATL' and leave the parcel in a sensible place for the customer to pick up once they leave

4a) If no one comes to the door and the courier considers the location a safe drop, the standard ATL process will be followed

4b) If no one comes to the door and the franchisee does not consider the location a safe drop, they will follow the standard failed delivery card process