Hello Trader do not provide warranties of any kind on any of its products. all of our items are handmade by our artisans and may have slight variations of flaws and/or imperfections as the materials used can vary in colour.
These flaws/imperfections makes every piece unique to its kind and no piece will ever be identically.
All orders that are placed through our online store is an offer by you to state you are purchasing the particular item in accordance with our terms and conditions.
Any order placed through our Website is an offer by you to purchase each particular item in accordance with these terms. We reserve the right to accept or reject an order you make using our Website for any reason. Please select carefully. While every effort has been made to ensure our products/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction. Furthermore, we reserve the right to cancel your order and provide a refund should our manufacturer advise us they are unable to supply a particular item. They require a skilled workforce to make our range and labour shortages can occur from time to time.
Prices, GST and taxes
All prices on our Website are listed in Australian Dollars and they include GST (where applicable).
By placing an order, you agree to pay the stated price (plus any applicable shipping and handling charges) in Australian Dollars for all orders.
We reserve the right to change the prices of our Goods at any time without notice to you.
Repairs, refunds and replacements
If the Goods are damaged or not of acceptable quality, you may have rights under:
• Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law);
• Other consumer laws applying in each Australian State or Territory; and/or
• Our Refunds Policy below
Australian Consumer Law
If there is a major problem with the Goods, a refund or a replacement may be available.
If there is a minor problem with your Goods (as defined in the Australian Consumer Law) we may repair the Goods instead of offering you a replacement or a refund.
Unless we are required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the Goods to us.
Please notify us of any damaged Goods within 24hours of possession by email at firstname.lastname@example.org
If you have damaged the Goods yourself, or you have failed to take proper care of the Goods we may not be able to provide you with a repair, refund or replacement. We advise to read our care instructions on our product page for our recommendations prior to purchasing our products.
Change or Cancellation of Orders
As we process your orders immediately for prompt delivery, we regret that cancellation or change to your order may not be possible unless we receive your request by phone or email within 24 hours placing your original order. No cancellation or change of orders will be accepted once your order has been dispatched.
Out of Stock Items
Hello Trader immediately in the unforeseen event that you have purchased an item that is out of stock or unavailable.
We will discuss with you your options for choosing an alternative item or where possible putting an order in for the original item. If you choose to put in an order for the original item we will give you an estimated time for filling the order.
If neither of these options suit, Hello Trader will also allow you to cancel your order with a full refund given.
Hello Trader reserves the right to change prices at any time without prior notice at our discretion.
All prices include GST and are in Australian Dollars (AUD).
Prices do not include delivery – delivery charges will be applied accordingly.