Sales & Client Experience Coordinator

Part-Time

About Us

Hello Trader is a premium furniture and homewares brand, specialising in handcrafted, timeless pieces that inspire beautiful living. We are passionate about creating exceptional customer experiences and delivering quality products that our customers love. As our business continues to grow, we’re looking for an enthusiastic and driven Sales & Client Experience Coordinator to join our team and help shape the next chapter of our brand.

About the Role

Working closely alongside our Creative Director, you will play a key role in driving sales, delivering exceptional customer service and helping grow the Hello Trader brand. As the first point of contact for our customers, you will create memorable experiences both in-store and online while supporting the day-to-day operations of our showroom and eCommerce business.

This is a hands-on role suited to someone who enjoys taking initiative, thrives in a fast-paced environment and has a genuine passion for interiors, furniture and styling.

Key Responsibilities

Sales & Customer Experience

• Manage all online, showroom and phone enquiries in a professional and timely manner.
• Build strong relationships with customers and confidently convert enquiries into sales.
• Deliver exceptional customer service before, during and after each purchase.
• Become the welcoming face of Hello Trader and maintain our premium brand experience.

Sales & Business Growth

• Work closely with the Creative Director to implement sales strategies and campaigns.
• Identify new opportunities to increase sales and expand into new markets.
• Contribute fresh ideas to help grow the business and improve the customer experience.
• Monitor sales performance and actively seek opportunities to improve conversion rates.

eCommerce & Operations

• Process Shopify orders accurately and efficiently.
• Pack and prepare online orders for dispatch.
• Coordinate order fulfilment from purchase through to delivery.
• Assist with maintaining product information and online merchandising.

Marketing & Content

• Assist in creating engaging social media content across our platforms.
• Develop creative marketing ideas that strengthen the Hello Trader brand.
• Support the planning and execution of promotional campaigns, product launches and seasonal sales.

About You

You are a confident, proactive and highly organised individual who enjoys building relationships and takes pride in delivering outstanding customer service.

You will ideally have:

• Previous sales experience with a proven ability to convert enquiries into sales.
• Experience contributing to business growth and achieving sales targets.
• A genuine passion for interiors, furniture and home styling.
• Excellent communication and interpersonal skills.
• A positive, can-do attitude with a willingness to learn.
• The ability to work autonomously while confidently taking initiative.
• Strong organisational and time management skills.
• High attention to detail.
• Confidence using technology and learning new systems.
• Experience using Shopify (highly regarded).
• Social media content creation and marketing experience (highly regarded).

What We Offer

• Opportunity to work alongside our passionate Creative Director that has some exciting new opportunities in the pipeline for the business.  
• A beautiful, design-focused showroom environment.
• A collaborative and supportive team culture.
• The opportunity to make a genuine impact on a growing Australian interiors brand.
• Autonomy to contribute ideas and help shape the future direction of the business.
• Staff purchasing incentives and opportunities for professional growth.

If you are passionate about beautiful interiors, love creating exceptional customer experiences and are excited by the opportunity to help grow an inspiring Australian brand, we’d love to hear from you.